How to fix problems with YouTube video player

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How to fix problems with YouTube video player

How to fix problems with video players

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Usually an error message on the video could mean one of the following things:

  • A video is in the process of being uploaded.
  • Your Internet connection speed is slow or inconsistent.
  • A video is being removed, or having other issues.

Troubleshooting tips

In most cases the video should work again in about 30 minutes. If the video still doesn’t work after that time, below are a few troubleshooting tips that may fix the issue. After trying each tip, check whether the video is working.

  • Refresh your browser’s page.
  • Change your video’s quality to a lower setting. Wait for the buffer bar to start growing before clicking play in the video player and switching back to your preferred setting.
  • Try closing other tabs if you have multiple tabs open in your browser.
  • Upgrade your browser to the most recent version.
  • Update your Flash Player. You may need to install the latest version of Flash player in order to view the video. Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available
  • Enable Javascript in your browser.
  • Clear cache and cookies and restart your browser before accessing your video again.
  • Try viewing the video on a different browser or computer, if you can.

Upgrade your browser

Surfing the web on an old browser can be a lot like running a steam engine along the tracks of a bullet train–it may still work, but it doesn’t take advantage of the speed and security of the new technology.

If you’re not using the most up-to-date version of your browser, you’ll still be able to watch YouTube videos, but you may have problems using YouTube’s newer features. Learn more about web browsers and check what version you’re currently using at WhatBrowser.org.

For instructions on how to upgrade, visit your browser’s help resources:

Cache and cookies

How to clear cache and cookies

Google Chrome
Review the instructions in the Google Chrome Help Center.

Windows Internet Explorer, Mozilla Firefox, Apple Safari or Opera
Review and follow the instructions provided by your browser:

Details and alternatives

Effect of clearing cache and cookies: Keep in mind that clearing your cache and cookies erases your settings for websites. Here are some examples:

  • If you opted to have sites remember your username and password, they will be cleared from your browser’s memory when you clear cache and cookies, and you’ll have to sign in again.
  • Websites might load a little slower because all of the images and content pieces have to be loaded from scratch.

Recommended first step: If you’re seeing problems in how webpages are displayed in your browser, we suggest first using your browser’s incognito or private browsing mode to see if the problem you’re seeing is caused by something other than cache or cookies.

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